Terms and Conditions

PREMIUM & MID-RANGE MATTRESS T&C's


60 Day Comfort Guarantee on Mattresses
Your new mattress will take time to adjust to your body and we encourage you to sleep on it for a minimum of 21 nights to allow for this adjustment period. However, in the event you are not comfortable within 60 days of your original purchase, we can adjust it to make it harder or softer within its range.

However if you wish to upgrade your bed an upgrade fee will be applicable. The Comfort Guarantee is not renewable nor will it be extended, but continues to run as it did from the original date of delivery. Note that this Guarantee is not valid on clearance sale items, pillows, mattress protectors and other accessories.

7 Year Guarantee
All of the mattresses in this range are guaranteed for a period of 7 years against defective workmanship. This excludes any damage caused by normal wear and tear, abuse, misuse or negligence. During this 7 year period the mattress will be repaired or replaced at the sole discretion of Sleep Active®.

20 Year Limited Service Warranty Period
All mattresses in this range are warrantied for a further period of 13 years after the initial full factory guarantee period during which the cost of repair or replacement due to defective workmanship and material is borne by the customer on a pro-rata basis. During this period the mattress will be repaired or replaced at the sole discretion of Sleep Active®.

Base Warranty
All bases manufactured by Sleep Active® are warrantied for a period of 1 year only against any defects in workmanship or material.

Exclusions from the Guarantee
The aforementioned Guarantee does not cover the following:

  1. Sleep Active® will not be responsible for any damage caused by the courier/delivery company/own transportation as arranged by a customer.
  2. Sleep Active® reserves the right to refuse service upon inspection if the product is dirty, stained, burnt, or in an unsanitary condition or no Sleep Active® recommended protector was used;
  3. Any fabric protector additive applied after manufacture, nullifies this Guarantee and Warranty;
  4. Transportation or inspection costs;
  5. Sleep Active® reserves the right to substitute materials or models of comparable quality, and does not guarantee that the fabric of the replacement piece will match;
  6. Only the faulty item will be exchanged in the base set. Replacement of one piece does not automatically constitute the replacement of the other piece;
  7. When product identification labels and care labels have been removed, this immediately invalidates the Guarantee and Warranty;
  8. A mattress is designed for full performance when used in conjunction with its matching foundation as part of a full base set;
  9. Mattress damage due to an inappropriate base being used. If an alternate base is used please discuss this with your Sleep Active® consultant to ensure that it is suitable for our mattress. If the mattress is placed on a base which is not suitable for our mattress Sleep Active® will not be responsible for repairing or replacing the mattress;
  10. Mattress or foundation damage due to abuse (bent border from jumping or walking on, or bending the product);
  11. Comfort or firmness preferences, or suitability for any person's specific medical condition;
  12. Product failure due to causes other than defective workmanship and materials;
  13. If the product has been altered structurally in any way by the customer or other parties;
  14. Note that the guarantee does not cover normal wear and tear, cuts and scratches, or damage caused by impact or accidents.
  15. If the base set has been stored incorrectly, used inappropriately, abused, misused, altered or cleaned using the wrong cleaning methods or wrong cleaning products, the above Guarantee and Warranty will not apply;
  16. The Guarantee Warranty further does not cover damages caused by external factors including but not limited to exposure to the sun, dampness, dust etc;
  17. The Guarantee and Warranty further does not apply to any product without the original sales invoice.
  18. Once your mattress or base set has arrived via the courier/delivery company and the delivery note has been signed the customer acknowledges that the products are in order and will not hold Sleep Active® liable for any damage incurred from the transportation.

HEALTHY FOUNDATION AND ESSENTIAL RANGE T&C's


Please note the Sleep Active® Healthy Foundation and Essential Range does not carry a Comfort Guarantee.

3 Year Guarantee
All of the mattresses in this range are guaranteed for a period of 3 years against defective workmanship. This excludes any damage caused by normal wear and tear, abuse, misuse or negligence. During this 3 year period the mattress will be repaired or replaced at the sole discretion of Sleep Active®.

7 Year Limited Service Warranty Period
All mattresses produced by Sleep Active® are warrantied for a further period of 4 years after the initial full factory guarantee period during which the cost of repair or replacement due to defective workmanship and material is borne by the customer on a pro-rata basis.
During this period the mattress will be repaired or replaced at the sole discretion of Sleep Active®.

Base Warranty
All bases manufactured by Sleep Active® are warrantied for a period of 6 months only against any defects in workmanship or material.

Exclusions from the Guarantee
The aforementioned Guarantee does not cover the following:
  1. Sleep Active® will not be responsible for any damage caused by the courier/delivery company/own transportation as arranged by a customer.
  2. Sleep Active® reserves the right to refuse service upon inspection if the product is dirty, stained, burnt, or in an unsanitary condition or no Sleep Active® recommended protector was used;
  3. Any fabric protector additive applied after manufacture, nullifies this Guarantee and Warranty;
  4. Transportation or inspection costs;
  5. Sleep Active® reserves the right to substitute materials or models of comparable quality, and does not guarantee that the fabric of the replacement piece will match;
  6. Only the faulty item will be exchanged in the base set. Replacement of one piece does not automatically constitute the replacement of the other piece;
  7. When product identification labels and care labels have been removed, this immediately invalidates the Guarantee and Warranty;
  8. A mattress is designed for full performance when used in conjunction with its matching foundation as part of a full base set;
  9. Mattress damage due to an inappropriate base being used. If an alternate base is used please discuss this with your Sleep Active® consultant to ensure that it is suitable for our mattress. If the mattress is placed on a base which is not suitable for our mattress Sleep Active® will not be responsible for repairing or replacing the mattress;
  10. Mattress or foundation damage due to abuse (bent border from jumping or walking on, or bending the product);
  11. Comfort or firmness preferences, or suitability for any person's specific medical condition;
  12. Product failure due to causes other than defective workmanship and materials;
  13. If the product has been altered structurally in any way by the customer or other parties;
  14. Note that the guarantee does not cover normal wear and tear, cuts and scratches, or damage caused by impact or accidents.
  15. If the base set has been stored incorrectly, used inappropriately, abused, misused, altered or cleaned using the wrong cleaning methods or wrong cleaning products, the above Guarantee and Warranty will not apply;
  16. The Guarantee Warranty further does not cover damages caused by external factors including but not limited to exposure to the sun, dampness, dust etc;
  17. The Guarantee and Warranty further does not apply to any product without the original sales invoice.
  18. Once your mattress or base set has arrived via the courier/delivery company and the delivery note has been signed the customer acknowledges that the products are in order and will not hold Sleep Active® liable for any damage incurred from the transportation.

OVERLAYS T&C's


Please note Sleep Active® overlays do not hold a Comfort Guarantee.

7 Year Guarantee
All overlay/s manufactured by Sleep Active® are guaranteed for a period of 7 years against defective workmanship. This excludes any damage caused by normal wear and tear, abuse, misuse or negligence. During this 7 year period the overlay/s will be repaired or replaced at the sole discretion of Sleep Active®.

Exclusions from the Guarantee
The aforementioned Guarantee does not cover the following:
  1. Sleep Active® reserves the right to refuse service upon inspection if the product is dirty, stained, burnt, or in an unsanitary condition or no Sleep Active® recommended protector was used;
  2. Any fabric protector additive applied after manufacture, nullifies this Guarantee;
  3. Transportation or inspection costs;
  4. Sleep Active® reserves the right to substitute materials or models of comparable quality, and does not guarantee that the fabric of the replacement piece will match;
  5. Comfort or firmness preferences, or suitability for any person's specific medical condition;
  6. Product failure due to causes other than defective workmanship and materials;
  7. If the product has been altered structurally in any way by the customer or other parties;
  8. Note that the guarantee does not cover normal wear and tear, cuts and scratches, or damage caused by impact or accidents.
  9. If the overlay has been stored incorrectly, used inappropriately, abused, misused, altered or cleaned using the wrong cleaning methods or wrong cleaning products, the above Guarantee will not apply;
  10. The Guarantee further does not cover damages caused by external factors including but not limited to exposure to the sun, dampness, dust etc;
  11. The Guarantee further does not apply to any product without the original sales invoice.

PILLOWS T&C's


30 Day Comfort Guarantee on Pillows
Your new pillow will take time to adjust to your head and we encourage you to sleep on it for a minimum of 7 nights to allow for this adjustment period. However, in the event you are not comfortable within 30 days of your original purchase, we can swop it for another pillow in our product range. Please note that there may be times when the pillows are differently priced and an extra charge may occur.

The Comfort Guarantee is not renewable nor will it be extended, but continues to run as it did from the original date of delivery. Note that this Guarantee is not valid on clearance sale items, pillow protectors and other accessories.

5 Year Guarantee
All pillow/s manufactured by Sleep Active® are guaranteed for a period of 5 years against defective workmanship. This excludes any damage caused by normal wear and tear, abuse, misuse or negligence. During this 5 year period the pillow/s will be repaired or replaced at the sole discretion of Sleep Active®.
Exclusions from the Guarantee
The aforementioned Guarantee does not cover the following:
  1. Sleep Active® reserves the right to refuse service upon inspection if the product is dirty, stained, burnt, or in an unsanitary condition or no Sleep Active® recommended protector was used;
  2. Any fabric protector additive applied after manufacture, nullifies this Guarantee;
  3. Transportation or inspection costs;
  4. Sleep Active® reserves the right to substitute materials or models of comparable quality, and does not guarantee that the fabric of the replacement piece will match;
  5. Comfort or firmness preferences, or suitability for any person's specific medical condition;
  6. Product failure due to causes other than defective workmanship and materials;
  7. If the product has been altered structurally in any way by the customer or other parties;
  8. Note that the guarantee does not cover normal wear and tear, cuts and scratches, or damage caused by impact or accidents.
  9. If the pillow has been stored incorrectly, used inappropriately, abused, misused, altered or cleaned using the wrong cleaning methods or wrong cleaning products, the above Guarantee will not apply;
  10. The Guarantee further does not cover damages caused by external factors including but not limited to exposure to the sun, dampness, dust etc;
  11. The Guarantee further does not apply to any product without the original sales invoice.


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